Reviews for parking service

In the world of parking services, it’s not only important to provide convenience and safety for clients. It’s crucial to continuously improve your work, taking into account the feedback from visitors.

Collecting reviews from clients is an important part of this process. Even the most minor comments can lead to improvements in service quality.

Below is a detailed description of ways to collect reviews from parking visitors.

How to get reviews for parking services

Electronic surveys

Developing and distributing electronic surveys is one of the most effective methods. Create an online form with questions about the quality of service, parking convenience, cleanliness, and safety.

Place a link to this form on your website, in emails, or on receipts. Be sure to allow for anonymous completion of the survey so that customers feel more comfortable expressing their opinions.

Review book

Place a review book at the payment reception center or in a prominent location. Clients using the parking can leave their comments and suggestions there.

Don’t forget to provide pens or pencils and regularly check the book to monitor new reviews.

Interactive terminals

Install interactive terminals with a feedback submission feature at the parking site. These can be placed on walls or on stands near entrances and exits.

Create an easy-to-use form for submitting a review, possibly with rating options and fields for comments.

Social media and online platforms

Actively use social media and online platforms to collect reviews. Create parking pages on popular social networks where clients can leave comments and reviews.

Be sure to respond to reviews, even if they are negative. Show clients that you value their opinion and are willing to work on improving the service.

Incentives for leaving reviews

Encourage clients to leave reviews by offering various bonuses or discounts. For example, you could conduct monthly drawings among those who have left a review.

Or provide a discount on the next parking session for completing a survey.

Effectively collecting reviews from parking visitors requires a systematic approach and various methods. Use strategies, adapt them to the specifics of your business, and continually strive to improve the quality of services provided.

Examples of parking services reviews

Below are real reviews from real clients (company names not listed).

1

Left the car in a disabled parking space from the evening of March 28 until 12:30 PM on March 30. Second group disabled.

When leaving, they demanded payment for parking, according to the administrator only 12 hours are free, the rest at general rates, 9,000 rubles.

Thanks to the police officers (who were called to resolve the situation), managed to leave without paying.

The administrator refused to give his name and show the document that stipulated the 12 hours. He referred to a law that says nothing about time.

2

Parking is just terrible, the workers too.

On 25/11, tried to leave at 23:30, the only payment machine wasn’t working, contacted the operator, he sent us somewhere to him, we got out onto the street and had to wander looking for this person to pay for parking.

The employee at the exit refused to let us out considering that we offered him a much larger amount.

People who come to an indoor parking expect not to step into slush and mud and certainly not to search through the snow for a working parking meter. Disgusting!!!

3

Hello! Today I entered the parking and I don’t know but I dropped this card, approached the security guard explained the situation and the security guard started looking at the monitor saw scrolling through for 20 minutes.

I say I just entered, only walked around for a bit just give me the card I’ll pay this fine and for an hour or two of parking even though I wasn’t there that long, but he’s digging through the monitor and I was running late had to leave following someone else won’t wait all night for a security guard.

Request to change the security guard, uncooperative person.

4

Terrible parking!! Go anywhere but here! Scratched my new rims, drove, or rather crept through cameras in the car, narrow descents.

A Mercedes was in front of me, even longer than me and the same story, seriously scratched the rims. That’s not all.

Came out with strollers and another surprise, you carry the stroller up the stairs yourself. What are you taking money for?

Who will compensate for the damage to amg rims???

5

Good day! Came with the kids to the space museum.

No parking at all… Drove around and around and then…

Oh gods! This is happiness! Wash+ underground parking. A few days earlier the antifreeze in the tank had frozen.

Three tasks solved at once! Washed the car, went to the museum, and even the guys were great, drained all the thawed antifreeze 🙏.

I recommend this place! Definitely coming back!

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