Reviews for resort

Receiving feedback from visitors to a resort is a key element in managing service quality and developing offerings. Reviews not only help identify weaknesses and improve service quality but also create a positive image of the institution in the eyes of potential clients.

For optimal results in collecting reviews, it is important to use various methods and approaches tailored to the specifics of the vacation base’s operations.

How to get reviews for resort

Providing questionnaires at checkout

Create questionnaires to collect reviews that guests can fill out on their last day of stay. These should include questions about service quality and satisfaction with their stay, and open-ended questions that allow guests to share their personal suggestions.

Ensure that the questionnaire is easy to read and fill out, and consider offering a small reward for completing it, such as a discount on the next booking or a free drink at the base’s bar.

Digital review platforms

Register your resort on popular review platforms such as TripAdvisor, Booking.com, and Google My Business. Not only will this enhance its online visibility, but it will also simplify the review process.

Encourage guests to share their experiences on these platforms by offering them a direct link via email after their departure or through QR codes located in visible areas on the base.

Personal thank you letters

Sending personalized thank-you letters to guests, expressing gratitude for choosing your vacation base and asking them to share a review of their stay, can significantly increase the number of reviews.

Demonstrating high levels of attention to each client encourages repeat visits.

Using social media

Actively using social media to interact with guests can be an effective way to collect reviews. Create posts asking for reviews, share stories of satisfied guests (with their permission), and engage in dialogue with followers.

Collecting reviews and strengthening public opinion about your resort as a place that values each guest’s opinion are goals that can be achieved through social media communication.

Implementing a feedback system on the website

The official website of the vacation base should have a convenient, accessible, and simple form for leaving reviews. This allows site visitors to easily share their impressions directly with you.

Organizing meetings with guests

Regularly organize meetings with guests during their stay to discuss their impressions and suggestions. Informal communication over breakfast or specially organized review evenings are great options that allow you to promptly respond to wishes and remarks.

Collecting reviews from visitors to the resort requires a comprehensive approach and attention to detail. By using these methods, you can not only increase the number of reviews received but also improve guest satisfaction levels.

Examples of resort reviews

Below are real reviews from real clients (company names not specified).

1

The rooms are ultra-economy. To enter the shower, you need to jump over the toilet, it’s cold, although they provide heaters.

But the staff is nice, the food is tasty, and it’s not far from Moscow.

2

I wanted to rent a room for the night, a guy in underwear came out and asked who I am and what I’m doing here. He offered me a room for the night for 3500 rubles, with the toilet and shower on another floor.

The guy in underwear was always talking on the phone with Zinaida.

I wonder what the star rating of this hotel is if guest meetings happen in underwear, and the cost of a room for the night (not per day) with a shower and toilet on another floor is 3500 rubles. Why do I need this shed for such money?

3

We went on February 23. People, like sardines in a barrel))

But everything is good, the company is nice. Hello to Dima and his wife).

Places are a bit limited in winter. The toilet is not very sought after, but wanted.

Where it says M/F – there’s a snowdrift. No other indicators.

Narrow paths in the snow on the territory. Minus one star.

Prices are loyal. We were a family of four.

Only the kids caught fish. They took a ticket from each.

We saved and bought cold-smoked fish. Tasty, price is good.

Nice staff. We arrived, and immediately met an employee (hello!), who explained everything.

She smiled. Pleasant.

There’s a cafe, you can have tea.

And I liked the people, it’s their environment, comfortable.

While we were warming up in the car, people were just coming to buy fish.

I recommend this place.

4

Want to visit the Moon or Mars?! Go and experience it.

Physical and psychological reset guaranteed. No words, no emotions, everything stayed on Shumak.

5

They say there was an earthquake at night. Didn’t notice.

But we learned what Naf-Naf felt when the wolf was blowing down his house. Our survived, but really wanted to fly away.

Great views, luxurious sauna, simple food, as everywhere in the Olkhon region. But tasty.

The houses are unexpectedly warm. Although at night the temperature dropped below 25 degrees, that’s with a minus.

Well, don’t expect cleanliness from the Buryats. But even I, usually picky about this, decided not to notice here.

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