Reviews for transportation services

Gathering feedback from clients is a critical aspect of any business, including transportation services. Customer reviews are a powerful tool for attracting new clients.

This article discusses comprehensive approaches and strategies that can help maximize the collection of feedback and use it to grow your business.

How to get reviews for transportation services

Personalized requests after service delivery

After successfully delivering a shipment, send a personalized message to the client asking for a review. Use email, SMS, or messaging apps for this.

Include details of the completed job (e.g., date and location of delivery). Emphasize how important their feedback is for improving service quality.

Integrating review requests into the service process

Incorporate a review request step directly into your service process. The driver can remind the client to leave a review at the end of the trip.

Consider placing QR codes on delivery-related documents that lead to a review form.

Using professional platforms and social media

Actively use professional platforms such as LinkedIn and social networks where your target audience might be. Create company profiles where clients can easily leave reviews and share their experiences with others.

Regularly post updates about your work, attracting attention to your services and encouraging clients to share their impressions.

Implementing a loyalty system for reviews

Motivate clients to leave reviews by offering incentives, such as discounts on future services or participation in prize draws among those who have left a review.

Ensure that clients are aware of this program from the beginning of your cooperation.

Feedback through mobile apps

If your company uses a mobile app, integrate a feature for leaving reviews. App notifications can serve as a reminder that the client has not left a review after the order is completed.

Direct dialogue and satisfaction surveys

Set up short satisfaction surveys immediately after delivery. Automated calls or emails where the client can express their opinion about the service quality, communication, and overall satisfaction are ideal.

Reviews through professional and industry forums

Actively participate in professional and industry forums and communities where your target audience discusses transportation and freight services. Encourage clients to share their experiences working with your company on these platforms.

Tracking and analyzing reviews

Regularly monitor the reviews received, analyze their content, and respond to them. This will help you identify areas for improvement and development in your business.

A strategic approach to collecting client reviews in transportation and freight services requires the comprehensive application of various methods and tools. Based on honest and open dialogue with clients, you can significantly increase trust in your brand in the market.

Examples of transportation services reviews

Below are real reviews from real clients (company names not mentioned).

1

This is the bottom, the ordered vehicle does not arrive and you stand outside with furniture. Although it was ordered a day in advance and the price is not small.

Waiting for the vehicle for 40 minutes, then Yandex just cancels the order. No apologies, no support.

Just the pits. Want to grab some problems and make yourself nervous, go ahead.

2

“The car is coming, the car will be a little late, the car broke down” That’s all the support will tell you when you hold the phone, waiting for the driver’s call when he will be 2 hours late, and there will be no car at all.

3

Two movers arrived late, I call them, asking where you are, we went into the store to eat, okay, they came after 15 minutes, loaded the washing machine for 20 minutes, we looked out the window, they were standing talking, apparently resting.

We made a remark to them, why are you loading so slowly, they said we are in no hurry, and another said I want to go to my wife and child, from all this we were shocked, if you don’t want to work, why did you come, we had to send these movers away because we made them such an offer 😁.

Horrible company!

4

Delivery took very long, and that’s only half the trouble. So, my wife and I went to get our long-awaited wardrobe, they bring out our boxes drenched with something unknown.

As it turned out, what was inside also had that smell, we now sneeze all evening, thanks super!!! I understand that maybe it was some incredible treatment, but it should not look like that!!!

As if drenched from a bucket. People will take this home and it’s unclear if it will ever air out.

5

Super agency. Sending from address to address is a whole problem.

The virtual assistant Oleg fizzled out after promising to call back and the operator turned on music for me and forgot)))

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