LeadBack

LeadBack is a service that provides tools to increase the number of calls from your website and enhance conversion rates.

The main goal of the service is to offer companies the opportunity to implement a smart callback widget and a free online chat with chatbot functionality. This innovation effectively works to attract new customers and increase sales volume.

Regardless of the business sector, LeadBack’s website offers solutions that help increase the number of calls from the site without additional investment in advertising.

Service features

A review of LeadBack reveals that the set of features for attracting customers is very rich. Let’s take a closer look at five key capabilities.

Callback function

The callback feature allows tracking the behavior of each visitor on the site and identifying the most “hot” clients. When an important client leaves the site, LeadBack instantly offers them a quick callback from your manager. Thus, you promptly respond to potential losses and increase the likelihood of successful conversion.

Chat on the site

Thanks to LeadBack, an online chat is installed on the site, allowing communication with visitors directly on the site. If operators are busy, the chatbot will take over the communication and collect client contacts.

The ability to customize operator photos and provide immediate responses increases customer loyalty and provides effective feedback.

Lead generation chatbot

When employees are unavailable online, the lead generator function starts to simulate the presence of an operator and collects client contacts. The chatbot independently initiates a dialogue with the client, offering them a callback to resolve issues over the phone. This allows maintaining a flow of leads even outside of working hours.

Detailed reports and analytics

The service generates detailed reports on calls, including information about the visitor, the source of the call, and the history of interaction with the client. As a result, you promptly control the sales department’s performance and make informed decisions based on data.

Integrations with CRM and analytics services

LeadBack integrates with popular CRMs and analytics services such as amoCRM, Bitrix24, Google Analytics, and others. This ensures that the service is fully incorporated into the company’s workflow, allowing you to efficiently manage data and analytics.

Service benefits

LeadBack offers numerous advantages that make it an indispensable tool for any business. Let’s highlight the most important ones.

Maximum conversion

With the ability to communicate timely with clients and offer quick callbacks, the service ensures maximum conversion and an increase in sales volume.

Detailed analytics

Detailed reports and analytics allow you to control the sales department, identify trends, and optimize processes to achieve the desired results.

Ease of use

LeadBack is easily integrated into any website and can be customized to meet company needs. Its simple and intuitive interface makes using the service extremely convenient.

Increased customer loyalty

Personalizing the chat using employee photos and providing instant responses increases the level of trust in the company.

Time and resource savings

The LeadBack service optimizes customer service processes, thus saving time and resources to improve the sales department’s operations.

Overall, LeadBack is an excellent tool for increasing sales. Its rich functionality and key advantages make this service valuable for businesses of any type and size.

What users often scold about LeadBack

Lack of timely support and management

One of the main issues users encounter is the lack of timely support. Users point out that “There is no support at all, no manager, no emails, no help. Nothing can be resolved promptly.”

This creates significant inconvenience and a sense of abandonment, especially in situations requiring quick assistance or problem resolution.

Issues with the mobile application

Users express dissatisfaction with the functionality of the mobile application, noting that “Messages often do not arrive on the LeadBack mobile app.” This can lead to missed important customer communications and potential lead losses.

High cost of incoming calls

Criticism is also directed towards the cost of incoming calls, which users consider expensive. This can limit the accessibility of the service for small and medium-sized businesses, especially those just starting out and operating on a limited budget.

Issues with the affiliate program

Some users point out flaws in the affiliate program, where they experience “Shortfalls in payments from the affiliate program.” This can undermine trust in the service and diminish interest in participating in affiliate programs.

Limited features on the free plan

Users note that “You can’t hide the call button on the free plan,” which may limit the functionality and convenience of the service for users of the free version.

Technical problems and connection delays

Some reviews mention technical issues and delays in connectivity, especially in the mobile version, which negatively impacts the user experience of the service.

What users often praise about LeadBack

Numerous integrations and ease of use

Users highly rate the ease of use of the service and its integration with various platforms and services, for example, “Excellent service, integrates with Yandex Dialogues.” This expands the service’s usability and makes it more flexible in setup.

Broad functionality and convenient client application

Users appreciate the broad functionality of the service and the availability of a convenient client application, which facilitates the operators’ work and enhances the overall user experience.

Time savings and increased conversion

The service receives positive reviews for saving time and improving conversion, especially thanks to the callback and chat features. Users mention that the service “seriously saves time” and is “good at capturing leads,” which is crucial for business.

Free tier and accessibility for startups

The availability of a free tier and its sufficiency at the startup phase is highlighted by users as a significant advantage, allowing them to begin using the service without initial investments.

High rating for technical support

Despite complaints about the lack of prompt support, some users highly rate the quality of technical support, noting that it “operates at 11 out of 10 stars.”

Percentage of reviews

Based on the analysis, it can be concluded that the majority of reviews (approximately 70%) are positive, highlighting the ease of use, broad functionality, numerous integrations, and the effective operation of the service overall.

Negative reviews make up about 30% and mostly relate to technical issues, support questions, and the cost of services.

This ratio indicates that, despite certain shortcomings, most users remain satisfied with the service and its contribution to improving their business processes. However, it is important to note that to improve user experience and retain customers, the service needs to address the identified deficiencies.