Reviews for boarding house

Customer reviews play a key role in managing reputation and attracting new customers in the hospitality business, including boarding houses. Positive client opinions can significantly boost the trust of potential guests.

Constructive criticism helps improve the quality of service. Therefore, effective collection of reviews is an integral part of managing a boarding house.

How to get reviews for boarding house

Direct appeal to guests

At the checkout stage or when guests are thanking for their stay, ask them to leave a review. They can do this on your website or on review platforms such as TripAdvisor, Booking.com, or Google.

It’s important to emphasize how valuable their opinion will be for improving the service and for future guests.

Using feedback cards

Place feedback cards in the rooms with instructions on how and where guests can leave their review online. Include QR codes that lead to your pages to simplify the process.

You might also offer a small incentive for feedback, such as a discount on the next booking.

Electronic surveys after departure

Send guests an email thanking them for their stay and including a link to an online survey. This survey can ask if they liked the service and offer them the opportunity to leave an open review.

Electronic forms can be automated using CRM programs.

Social media

Active use of social media not only helps promote the boarding house but also facilitates the collection of reviews. Regularly post content, asking guests to share their experience in the comments or special sections on the boarding house’s social media pages.

Interactive stands

Install interactive stands or tablets in the lobby where guests can quickly write about their stay. This is an effective way to collect instant reviews from guests who are in the process of checking out.

Feedback during the stay

Provide guests the opportunity to express their wishes and comments during their stay. Consider having a special guest book in the room, offer to send an SMS message, or use the boarding house’s mobile app.

Receiving real-time feedback allows for immediate resolution of issues and improvement of guests’ experiences before they leave.

Staff motivation

Motivate staff to encourage guests to leave reviews. Explain how important this is for the development of the boarding house and the improvement of service quality.

Employees should be trained to unobtrusively ask for reviews and to constructively respond to negative comments.

Developing a loyalty program

Create a loyalty program that includes bonuses for leaving reviews. For example, offer bonus points that can be used for discounts on future bookings or special offers.

This encourages guests to more actively share their opinions.

Each of these methods can be adapted to the specific conditions and capabilities of the boarding house. The main goal is to create a positive experience for guests and to be willing to consider their opinions to improve service.

Examples of boarding house reviews

Below are real reviews from real customers (company names are not mentioned).

1

Everything is excellent! Cleanliness and everything is there, everyone is very polite, they didn’t disturb us at all))) It’s conveniently located near the hospital, just like being in your own home, and this is a huge plus.

Only problem is the food, but that’s just my opinion, the cafeteria nearby, but it’s not for everyone. There are stores nearby.

2

It could be a good sanatorium, but I couldn’t get in. Came from afar for studies, wanted to stay close by, chose this sanatorium on Yandex, but security didn’t let me onto the property, explaining that you need to book in advance.

The navigator led me to gates that were locked with a padlock. I don’t know why they advertise services if they can’t provide them.

3

Living here for the second time. Had an excellent opinion, but this time the check-in didn’t go very well.

Despite early booking, the room was not ready. I had to sit in the corridor for 40 minutes waiting for someone to come to the reception.

The staff member, after payment, handed me the keys with just “here are your keys…” and that’s it, no floor, no directions… for 3 thousand a day, a quest to “find where to sleep”.

The air conditioner in the room is a mystery; it can’t be turned on or off by oneself. You have to call the dispatcher.

There’s not a word about this in the instructions. I just froze the first night.

In general, everything would be fine, but such annoying misunderstandings spoil the experience.

4

I live in this boarding house for 2-3 days every month, very satisfied with the boarding house! It’s clean, doesn’t smell, not scary, there’s a cafeteria.

All procedures and doctors that I’m registered with are nearby! Very convenient!

5

We were there in December – lots of snow, snow-covered trees, white paths – all the charms of winter. The accommodation – in a 2-room unit clean, warm, there’s tea, coffee, a kettle, a TV.

Food is buffet-style all homemade, some of it steamed. The assortment isn’t huge, but you can choose.

Docking a star for the lack of children’s entertainment, which there is practically none. In the photo is the playroom of one of the buildings.

In it: a broken hockey game, a non-working arcade machine (why they are there is unclear), a children’s maze (for a fee). There are also arcade machines in the lobby, but you have to go to the reception every time to buy tokens.

It’s inconvenient.

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