Reviews for car rental

An important aspect of a successful car rental business is actively seeking feedback. Reviews play a crucial role in shaping the company’s reputation and attracting new clients.

Understanding the methods and strategies for obtaining reviews will help ensure a steady stream of positive comments, improve the quality of services, and increase customer satisfaction.

How to get reviews for car rental

Email and SMS campaigns

Create a system for automatic emails or SMS messages requesting a review of the service quality after the rental period ends. Provide a simple and clear link or instructions on how to leave a review.

Interactive forms on the website

Place interactive forms on your website designed to collect reviews from clients. Ensure that the forms are easily accessible and straightforward to complete.

Using mobile applications

Develop a proprietary mobile application for car rentals that allows users to leave reviews. Ensure a user-friendly interface and motivation mechanisms for active customer participation.

Incentives and bonuses

Offer clients incentives for leaving reviews: discounts on future rentals, complimentary additional services, or participation in a lottery. It’s important that the incentives are attractive enough to motivate active participation.

Personal approach

Train employees to engage clients in leaving reviews during the car rental process or upon vehicle return. Provide appropriate instructions and scripts for such conversations.

Social networks and online platforms

Actively use social networks and other online platforms to interact with clients and obtain feedback. Regularly post reminders about the possibility of leaving reviews.

Remember to actively respond to comments and customer inquiries.

Surveys and polls

Conduct surveys and polls among clients to ascertain their opinions on the quality of services provided and possible improvements. It’s important that the surveys are anonymous and allow clients to freely express their opinions.

Personal thanks

After receiving a review from a specific client, send a personal letter or SMS expressing gratitude for their participation and evaluation of your work.

Such an approach demonstrates care for clients and stimulates further cooperation.

Obtaining reviews is a long-term process. It requires systematic work and constant attention to client needs.

By combining various methods and strategies, you can ensure a regular flow of positive reviews, which in turn will lead to an increase in the number of satisfied and loyal clients.

Examples of car rental reviews

Below are real reviews from real clients (company names not provided).

1

Tried to rent a car, but was met with a magical Contract. The client is responsible for everything and pays astronomical fees, while the company owes nothing.

When asked how so, the answer was as clear as a Komsomol girl’s tear – “Don’t you trust us? We are a company! And the staff is just rude.”

2

Came with my father, wanted to rent a car for a day. The contract listed the wrong color of the car; we asked for it to be edited, but the staff rudely responded, “What difference does it make? The correct license plates are listed.”

And he continued to be rude, as if we had already done something to their car. It’s important to thoroughly check the car because even the roof had dents that they might later blame on us.

3

Just an abundance of fake reviews! I strongly do not recommend this firm for one simple reason – their cars do not have CASCO insurance!

Meaning, you will have to pay for any damages out of your pocket! I’ve been using car rentals for over 10 years, and this is the first time I’ve encountered this.

4

Appalling treatment of customers, they can be rude over the phone and in person. A very unpleasant, thin, fair-haired girl who keeps a cigarette in her teeth, chews gum, and intermittently makes strange hand gestures during conversations)

she also handles the paperwork for the car) we’ve never seen anything like this anywhere else))

If I had met her on the street, I would immediately say that she’s experienced, with only tattoos missing from her hands)) very clear.

The staff are all carefully selected!)) I’ve rented the following cars here: Focus 2, Solaris, Polo, Rio.

And it doesn’t matter what year the car is (2013 or 2019), they are still dilapidated, damaged, with chips and cracked windshields, no antifreeze, windshield washer fluid, and periodically error messages pop up: check engine, battery.

Sometimes they provide dirty cars (with chunks of dirt in the cabin, dirt on the steering wheel, seats with white stains or burns) it feels like they were transporting pigs.

After a few hours of driving, you get out of the car feeling like a tractor driver)) your hands are dirty, your clothes are dirty, and you smell like burnt oil)

The only plus – the price is at the bottom of the market, but whether the car will make it through the planned route is a big question. Russian roulette.

For myself, I’ve decided I will never rent cars from this ORGANIZATION again. The risk does not justify the means.

5

I can’t comment on the cars, but the service and attitude towards people are appalling! I reserved a car, we agreed on everything.

At the last moment, they wrote to me that the car would not be available, without any explanation or apology. When I called to find out the reason, the girl rudely replied that they are not obligated to say anything and hung up the phone.

My documents are in order and I have almost 10 years of driving experience, so there were no objective reasons for the refusal.

Get more reviews

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This is a universal solution for obtaining online opinions. Get reviews for car rental – allow your business to quickly respond to client feedback.

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