Reviews for construction services

Customer reviews are not only an important tool for developing your business but also a reliable indicator of the quality of services provided. In the world of construction, where trust and reputation play a key role, obtaining customer reviews becomes a necessity.

To collect reviews as effectively as possible, various strategies and tools should be used.

How to get reviews for construction services

Active interaction during the project

During construction work, it is important to actively interact with clients. Regularly inform them about the progress of the work, ask questions about their satisfaction with the process and the quality of the work done.

Identifying problems at early stages and resolving them promptly can significantly increase customer satisfaction and the chances of receiving a positive review.

Post-project service and feedback

After completing the project, it is necessary to continue interacting with the client. Providing warranty service and regular monitoring of the state of completed works help maintain contact with the client.

It is also important to actively seek feedback from the client: inquire about their opinion on the quality of the service, and identify the strengths and weaknesses of the work.

Use of online platforms and rating sites

Registering on specialized online platforms such as Yelp, Google My Business, Houzz, and others can significantly facilitate the review collection process. After completing the project, you can invite the client to leave a review on these platforms by providing them with a link or instructions.

Positive reviews on such sites can attract new clients and strengthen your reputation.

Incentives and stimulating reviews

Sometimes clients may not be too motivated to leave reviews. Especially if they are satisfied with the service but do not feel an urgent need to express their opinion.

In such cases, you can offer various incentives or rewards for leaving a review. For example, a discount on the next project or a gift certificate.

Personal recommendations and referrals

Personal recommendations from satisfied clients are also very important. After completing the project, you can ask the client to recommend you to their friends, neighbors, or colleagues.

Personal recommendations usually carry a high degree of trust and can lead to new orders.

In the end, effectively obtaining customer reviews requires a systematic and targeted approach. It is important to maintain open communication with clients.

Positive reviews not only confirm the quality of your services but also contribute to attracting new clients and strengthening the reputation of your business in the construction industry.

Examples of construction services reviews

Below are real reviews from real clients (company names not mentioned).

1

Rude and unprofessional attitude. We ordered a shower installation.

Had to redo it twice, it leaks like Niagara Falls. We will sue out of principle.

I am adding new details to my previously left review, as “Prestige Glass” below commented on my review. In the comment – not a word of truth.

The shower enclosure took 1.5 months to make, with endless promises of “tomorrow.” When delivered, it turned out to be the wrong size. Another 1.5 months of waiting – no seals were installed, everything leaks.

We waited for the promised seal – never received it. Posted a review here.

After that, Prestige Glass contacted us, demanding to delete the review, then only would they install the seals. We did not give in to blackmail, so we never received any seals.

Shameless arm-twisting of customers.

2

Requested a quote for repairs via WhatsApp, sent the project, and was denied because “we don’t know you.” Good luck with that project, as they say)

3

Do not engage. No supervision, no control, they unscrewed our things and took them, broke the front door.

Waited weeks for the work to start.

4

Some shady company! Initially, we said we wanted to renovate the kitchen – they invited us to their office to talk for some reason.

We, damn, drove across half of Moscow with a child, arrived, talked, after which they told us they do not take on such small projects! Why did you invite us then, didn’t you know beforehand you wouldn’t work with us?!

Spent half a day riding around for nothing with a child in the rain… I do not recommend.

Update: And of course, my review looks “implausible” to the company! Apparently, like the dozens of other similar reviews, as it turns out, we were not the only ones who just had a ride for nothing.

It’s much easier to declare all negative reviews as paid instead of apologizing!

5

If you want to waste money and nerves, this company is just for you. Horrible horror.

Everything is so bad that the installer could not even align two lamps straight, just straight along a line, it turned out to be impossible, in the end, the lamps were slanted by about 20 centimeters 😵‍💫 After 1.5 months, a hole appeared in the corner, and you can see that it’s not torn, not cut, but they stretched the canvas and it just burst there.

In the end, this is all not covered by warranty, and repairs are at our expense! Note that they take the money for the ceiling before starting the installation work.

So you end up paying for a pig in a poke.

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