Reviews for goods and services

In the world of providing goods and services for businesses, the importance of customer feedback is indisputable. Reviews not only help assess the quality of services but also serve as a tool for improving business processes.

For effective work with feedback, it is necessary to develop a strategy that includes a variety of feedback collection methods.

How to get reviews for goods and services

Email

One of the most common and convenient ways to collect reviews is by sending emails to customers. Include a link to a feedback form in your emails where customers can express their impressions of the services provided.

Online surveys

Creating online surveys on platforms such as Google Forms or SurveyMonkey allows you to collect structured information from customers. It is important to formulate questions in a way that yields specific and useful answers.

Feedback system on the website

Integrate a feedback system on your website where customers can leave reviews directly on the service page. Ensure ease and simplicity in filling out the feedback form to maximize participation.

Social media

An active presence on social networks allows you to interact with customers and collect reviews. Publish content that stimulates discussion of services and actively respond to comments and messages from customers.

Personal interviews

In the case of closer relationships with customers or when working with key clients, conducting personal interviews can be an effective way to obtain detailed feedback, also creating a sense of attention and care for customers.

Using reviews on the website

Publishing positive reviews on your website or in promotional materials can increase trust among potential customers. It is important to obtain permission from clients to use their ratings in public sources.

Incentives for reviews

Offering customers small rewards or discounts for leaving a review can stimulate their activity. However, it is important to adhere to ethical standards and not violate the rules of the platforms where reviews are collected.

Monitoring and analysis of reviews

Regularly monitor and analyze the reviews received, identify trends and common issues. This method will help make adjustments to operations and increase customer satisfaction.

Real-time feedback

Allowing customers to leave reviews in real time, for example, through a mobile app or QR codes at the service site, lets customers express their impressions immediately after interacting with your company.

Training employees

Train your employees to actively collect feedback and handle feedback. Proper customer handling and attentive attitude towards their opinions can significantly increase the number of reviews received.

The variety and systematic use of these methods will allow you to collect the most useful and comprehensive feedback from customers, ultimately contributing to the improvement of the quality of goods and services provided for business.

Examples of goods and services reviews

Below are real reviews from real customers (company names not mentioned).

1

Bought two air conditioners, the manager called back immediately and confirmed the details, delivered a few days later, all without problems. Before this, I tried to buy air conditioners at several companies, including Rusclimate, everywhere I was given the run-around with promises, then they didn’t even call back.

Therefore, I want to highlight the honest treatment of customers and excellent work by concity during these challenging times. Installation was done well, the cable routing was done in a conduit as and where I asked, the hole was sealed.

Special thanks to the installation team (Murad’s brigade) for their interaction with my child, who during the installation was constantly around, interested in the setup, showing toys. The guys understood the situation, befriended the child and at the same time did their job very professionally and competently.

2

Terrible. Awful company that does not take responsibility for its employees.

They redid the ductwork for three days, did it just horribly, then another work crew came, promised to redo everything nicely, did everything okay, but after the previous unfortunate masters left 5 holes in the wall. After my complaints, some rude guy called and started threatening.

The air conditioner was installed in a cool time, started using it as intended a couple of weeks later – turned out, the air conditioner only functions as a fan, does not cool. Opening the warranty turned out they didn’t fill it out on behalf of the installer, complete chaos.

Before the work began, everyone was nice in communication, once they get the money they immediately don’t care about you.

3

Ordinary things that are so helpful in life can be bought here. My latest purchase was a humidifier.

A cool and useful item. Fits perfectly in any interior, arousing lively interest among guests.

Works silently. I like it a lot.

4

6750 roubles for a Teyes CC3 radio installation, 2250 for connecting a rearview camera. I removed the factory radio myself, connected the Teyes myself, but Bluetooth didn’t work.

(Turned out to be a patch issue, which I also later added myself). At that moment, not knowing all the nuances, I thought maybe I didn’t understand, disconnected it and went to Sparta market, leaving the factory radio out.

For connecting Teyes CC3, only needed to plug the wires back in, for this they actually took 4500. Brought USB into the glove compartment 😆 okay they stuck it on vibro, but didn’t even roll it with a roller(.

No kidding, honestly they shouldn’t have charged for what I did myself, but if they did take the money, they could have used some effort to secure the wires more aesthetically 🗿

5

Installed a Pandora alarm in this salon. Apparently, connected incorrectly, constantly glitches: instead of starting the engine from the app on the phone, the doors open, the car starts remotely 1 time out of 10, constantly errors that my windows are open, the glass is broken.

When opening the car with a key, the siren starts screaming… it’s just torture, not an alarm. We’ve contacted the salon multiple times.

They can’t find any errors. They say it’s our communication interference 🤦🏻‍♀️ although all these problems happen both at home in Moscow and at the cottage, and at work… half the yard starts cars with autostart, but we have interference, you see… overall, I do not recommend dealing with this organization.

 

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