Reviews for grooming salon

Receiving feedback from clients plays a key role in the development and improvement of the quality of services in a grooming salon. Reviews not only help identify the strengths of your business but also highlight aspects that require improvement.

Furthermore, positive reviews contribute to attracting new clients, increasing the recognition and trust in your salon. This article will explore specific methods and strategies to help you systematically collect reviews from your grooming salon’s clients.

How to get reviews for grooming salon

Direct request for a review after providing services

After a grooming service has been provided and the client seems satisfied with the result, don’t hesitate to ask them to leave a review. It is important to do this tactfully, emphasizing how much you value each client’s opinion.

You can offer a simple paper survey or send a link to an electronic feedback form via SMS or email. Ensure that the review process is as simple as possible and does not take much time.

Use social media

Actively use your grooming salon’s social media pages to interact with clients. Regularly post photos of pets after their visits to the salon, with the owners’ consent, of course.

Encourage clients to share their impressions and leave reviews under each post. You can also create special promotions and offers for those who leave a review.

Loyalty program

Develop a reward system for clients who leave reviews. For example, offer a discount on their next visit or a free nail care service.

This approach not only encourages clients to share their opinions but also promotes their return to your salon.

Emails

After services are provided, send clients emails thanking them for their visit and asking them to leave a review. Include a direct link to your salon’s page on popular review platforms such as Google or Yell in the email.

By sending a thank-you email, you increase the likelihood of receiving a reciprocal positive review.

Feedback in the salon

Set up a convenient place in your salon where clients can leave a review while waiting or immediately after receiving a service. A special stand with a tablet opened to a feedback form, or paper surveys with pens, would be ideal for this purpose.

Ensure that clients have enough privacy to feel comfortable expressing their opinions.

Feedback via SMS

Many clients prefer communication via SMS. After a visit to the salon, send an SMS thanking them for their visit and including a short link to a feedback form.

Since most people always have their mobile phones handy, the likelihood of receiving a review increases.

Systematic collection of reviews requires time and effort, but it is a crucial element in the development strategy of your grooming salon. Remember, each review is an opportunity to improve service quality and strengthen relationships with clients.

By showing genuine interest in every client’s opinion and offering various convenient ways to leave reviews, you not only enhance customer service levels but also help grow your business.

Examples of grooming salon reviews

Below are real reviews from real clients (company names not mentioned).

1

For a year now, our uncontrollable dog has been resisting every attempt by master Alina to turn the beast into a beautiful prince.

Despite all his failed attempts, he does not give up. He growls at the dryer, bites the comb, and attacks the scissors.

Alina gently, yet very precisely, stops all his outbursts, and manages not just to trim the excess fur, but also to do it magnificently. From a shaggy mess to a soft plush puppy in two hours.

I don’t know who is happier to see Alina: us or our beast, but it is quite clear that Alina is a magician. If you haven’t been to Alina for some reason, I advise you to fix that immediately.

The administrators are always friendly, they’ll treat the dog with a snack with the owner’s permission, provide water, and allow sniffing around the trash can. If you want to wait for your four-legged friend, there is a waiting area.

I wholeheartedly recommend it to everyone!

2

My old cat, 17 years old, had never been to such procedures before!

The lady has a character, but Oleg easily found a way to her, patiently listened to all her complaints 😅. And she loves to “express herself” when they do something not to her liking))))

Huge thanks to the master!

3

Visited the salon with my Chihuahua, I brought a Chihuahua with a pitbull attitude)

how many times we went (I was of course present) it was a battle of the titans with the groomer 🤦‍♀️

They convinced me, leave him. Well, gritting my teeth I handed him over and sat listening intently)

the groomer comes out (not ours). I say, well how?

Everything’s fine. He’s sitting with his eyes closed))

They collected fur as if from another dog))) the salon is very cozy. Everyone is pleasant!

An hour and a half flew by very quickly. Wait for us again!

And to you, prosperity)

4

Urgently needed dog grooming, I have a mongrel fluffy stray with heavy shedding and boar-like fur. In two hours, we got a beautifully clean dog.

Fur soft, all brushed out, nails-ears-eyes all clean, extra fluffiness on the paws shaved. Big thanks to the salon, with such a dog you can even go to restaurants!)

5

Good masters, masters of their craft, and they treat animals well. Sorry, on the phone was a young voice and I thought I’d meet a bride =))) but alas it didn’t work out

And again I want to leave a review about this company, the masters are super, I regularly take my dog there, they wash well the dog is not nervous, thank you very much, I recommend them to everyone.

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