Reviews for mortgage services

Gathering customer reviews plays a key role in the development of a business providing mortgage services. An effective feedback mechanism improves the company’s reputation and boosts the trust of potential clients, as well as providing valuable information for service improvement.

Let’s explore in detail the actions necessary to obtain numerous high-quality reviews.

How to get reviews for mortgage services

Personalized requests after closing a deal

After successfully closing a mortgage deal, send the client a letter thanking them for their cooperation and requesting a review. Explain how important their opinion is to you and how it can help improve the quality of services.

Include direct links to review platforms to simplify the process.

Integrating review requests into the service process

Incorporate a procedure for requesting reviews into your standard service model. Remind the client about providing feedback through the CRM system some time after receiving the mortgage loan, or ask personally during subsequent contacts, for example, when updating loan terms.

Feedback on websites and social networks

Your website and social media profiles should have an easily accessible feature for leaving reviews. Ensure the visibility of this feature by adding appropriate buttons or sections.

Regularly publish positive reviews in your accounts, encouraging other clients to share their experiences.

Loyalty programs and incentives

Develop loyalty programs that reward clients for leaving comments. This could include a discount on subsequent services, a free consultation on refinancing options, or even small gifts.

It’s important that the incentives match the effort put in by the clients.

Using specialized platforms for collecting reviews

There are platforms specialized in collecting and analyzing customer reviews. Use these to automate the feedback collection process and to analyze the information obtained.

This simplifies the process for the client and ensures easy access to reviews for others.

Direct communication and responsive reaction

Maintain open and transparent communication with clients who leave reviews. Thank those who leave positive feedback and constructively respond to criticism.

Show that every opinion is important and used to improve service quality. This builds trust and increases feedback.

Staff training

Train your staff on client interaction principles and convey the importance of reviews. Employees should know how to appropriately ask for service ratings and how to respond to potential criticism.

A personalized approach and attention to detail can significantly increase the number and quality of reviews received.

Analysis and use of reviews to improve service

Regularly analyze the reviews received to identify weaknesses in your service. Use this information to make adjustments to your operations.

Publicly share changes and improvements, emphasizing that they were implemented as a result of client feedback.

Systematically applying these approaches will create a favorable atmosphere for receiving reviews and will contribute to the continuous improvement of the quality of mortgage services.

Examples of mortgage services reviews

Below are real reviews from real clients (company names not specified).

1

They really helped quickly resolve an issue with a mortgage, but the appraiser they recommended dropped the ball by listing a three-bedroom apartment as a two-bedroom in the appraisal report. No one caught this mistake at any of the verification stages.

Because of this, the deal had to be postponed for almost a week while the contract text was re-negotiated. But the company deserves a solid four out of five.

2

Huge thanks to Vitalina😃✌️ she really helped me process transactions for apartments, very responsive and treats her work with care😃 From zero to 100% I arranged an apartment in just over a month considering this is NIS!😃

Thank you so much for being there, for helping not just within the contract, but as a good person, especially in such a critically important issue as real estate transactions!)

Wouldn’t go anywhere without you, will definitely recommend you to all my friends. With you, I saved time, money, and most importantly, nerves)))

Vitalina, thank you for always being in touch, answering my questions on weekends and weekdays) You didn’t just offer options, you explained what’s more beneficial, the existing pitfalls, and how to do things correctly)

Definitely Recommend 😃🤝⭐⭐⭐⭐⭐

3

Called to offer refinancing (mortgage). I provided my rate and terms.

Calculated over the phone that they would reduce the payment by 5000 rubles. Discussed everything, scheduled a meeting.

Arrived, and the terms immediately changed, all they promised over the phone wasn’t them but someone from space.

There’s no point in their terms at all. Do not recommend.

Wasted the most precious and irreplaceable resource on them – TIME!!!.

4

The bank staff are completely incompetent. They are rude, ask personal unacceptable questions, take personal documents without asking and take them to another room, communicate sarcastically, covering all this with a “suitability check”.

It’s clear – people love their job👍🏽

5

They don’t pick up the phone. Very hard to get through.

I think that for a bank dealing with mortgage lending, this is not respectable!!! Apparently, this is how the bank shows its attitude towards clients.

Get more reviews

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