Reviews for buyer intent data providers services and analysis of user reviews about your competitors

What we were promised was not available in the tool. We were willing to work with them to get help, but struggled to get any support and no one would get back to us in a timely manner.

When they did, they often blamed us for what were clearly issues in the tool. It was to the point with E– that it was not usable.

We agreed to a partial refund. From what I’ve read, they never refund so clearly they knew it was their product even though we continued to get blame.

About a week before the first year was up, we got kicked out of the tool and no one could access. If you’re going to force people to stay in contract, you can’t also kick them out of the tool.

I received outreach about renewal and wondering why we weren’t going to. That’s a nice effort, but there was likely a file of information somewhere about why we were frustrated.

During that time of pretending to understand our frustration, we were getting kicked out of the tool. The person who wrote the email wasn’t exactly helpful and we struggled to meet in order for me to give live feedback.

If you’re going to ask the question, at least be authentic about it.

If you’re a smaller company, stay clear of this tool. Bad practices in sales, support and negotiation and they do not care.

They will pretend with the standard outreach to make it seem like they’re going through the motions of support, but don’t be fooled. Outside of the company data, nothing provided is worth it.

Your AM will only be responsive if you have a potential upsell.

Real review to a real Buyer Intent Data Providers service

The customer service is literally the worst I’ve ever experienced in tech, likely because they are scaling so fast. It is unimaginably bad.

Like worse than C–, and I’m sadly not even joking. At least C– will resolve your issue after hours of pain.

I’ve been going back and forth with this team for about 6 months now and they still refuse to dedicate even one resource to solving my issue, namely that when I dial, their dialer stops working randomly.

This happens relatively frequently, it used to happen once a week. It hadn’t happened for a few weeks so I got cozy and assumed they’d fixed it, but it just happened again. I thought hey I can submit another ticket, but what’s the point, they literally won’t help me.

This rep who was “helping” kept making send screenshot after screenshot and video after video of the EXACT SAME ISSUE. Absurd.

Frustrating. I could use more colorful words. So yeah, if you have any issues with A–, good luck. It’s still good/neat tech, but I am at a loss of words for their abyssmal customer service.

If I had the budget I’d piece together a bunch of other tools than deal with this. It’s so painful to not be able to dial.

Takes enough energy to muster the spirit to dial, and to have your tool not work. For some reason when I dial, it will say ringing, but it won’t ring or make a sound.

Happens all the time and I’ve tried their basic debugging tips like clearing cache and what not. Anyways, I would recommend this product if you absolutely need these tools and you don’t have a budget to use others.

Real review to a real Buyer Intent Data Providers service

Very misleading concept! They make it sound as if so many people are visiting your website and you will obtain so much information on leads and contact those leads.

The only contacts we are getting are ppl looking for jobs, companies looking at us to sell us something, competitors looking at our website and maybe one customer that we already called upon navigating our website.

Why spend close to $700 per month ($8,400/yr.) just to obtain that information. They make you lock into an agreement for one year because they are NOT confident their product works so they snag you!

Most companies are confident enought that you can cancel in 30 days or at any time! When you try to cancel or ask for help no one can help you!

WASTE OF MONEY!

Real review to a real Buyer Intent Data Providers service

The team is unable to filter out junk chats from the genuine ones. Pass on all the junk also to CRM.

Slow implementation process.

They were not able to even route the chats properly to the right team. Anyone would get any random chat.

The team stops taking interest in the project the moment they know you are not going to renew. In my case, we told them 3 months in advance and since then, all silence.

Real review to a real Buyer Intent Data Providers service

Everything is SO slow to load. The team doesn’t like to even try to log in anymore because everything times out.

Real review to a real Buyer Intent Data Providers service

Nickle and dime for features like Autopilot – it forces me to spend more of my time to press unnecessary buttons to get my 1000 downloads a day

No rollovers – so essentially I either have to wait until 8p to use my next 1000 downloads or use the system 7 days a week

I was very upfront that I was not going to use the system for business leads, but for recruitment – but all my onboarding and training was driven towards biz development

Location search is useless

Real review to a real Buyer Intent Data Providers service

In the increasingly crucial field of Buyer Intent Data Providers, the difference between service leaders and laggards often comes down to how well companies address specific customer pain points.

Based on a thorough analysis of customer reviews and feedback, we identify the most common mistakes made by competitors in this sector and offer concrete strategies for how your company can avoid these pitfalls and excel.

Inaccurate data

What competitors get wrong: A recurring complaint among users of competitor services is the accuracy of the data provided. Customers encounter outdated or irrelevant buyer intent signals, which can mislead sales and marketing strategies, resulting in wasted resources and lost opportunities.

How to do it better: To differentiate your service, invest in cutting-edge technology and robust data verification processes to ensure the accuracy and relevance of the data you provide. Implement machine learning algorithms to continually refine data accuracy and deploy real-time updates to keep the data current.

This commitment to quality will help you build trust and reliability in your market segment.

Lack of integration options

What competitors get wrong: Another common critique is that competitors’ platforms often fail to integrate smoothly with other CRM and marketing automation tools. This lack of compatibility can create silos, hinder workflow efficiency, and complicate the customer’s tech stack.

How to do it better: Focus on developing a highly adaptable integration framework for your buyer intent data services. Provide APIs and plugins that ensure easy integration with a wide range of existing systems and platforms.

Offering seamless integration enhances user experience and embeds your service deeply into customer operations, increasing its indispensability.

Insufficient segmentation capabilities

What competitors get wrong: Many services fail to offer detailed segmentation options, which are critical for tailoring marketing and sales strategies effectively. When buyer intent data cannot be segmented according to specific industries, company sizes, or user roles, its utility diminishes significantly.

How to do it better: Stand out by enabling advanced segmentation features in your buyer intent data offerings. Allow customers to filter and segment data based on a variety of parameters such as demographic details, behavioral signals, and purchase intent.

Enhanced segmentation helps customers target their approaches more precisely, improving the ROI of their campaigns.

Poor customer support

What competitors get wrong: Feedback often points to poor customer support in resolving issues and guiding the use of buyer intent data effectively. Lack of timely and expert support can lead to customer dissatisfaction and churn.

How to do it better: Excel in customer service by providing comprehensive support through dedicated account managers, a knowledgeable support team, and responsive communication channels. Offering regular training and resources can also empower customers to leverage buyer intent data more effectively.

Limited scope of data

What competitors get wrong: Customers frequently note that the scope of data provided by some competitors is too narrow, missing critical signals or not covering enough sources, which can lead to incomplete insights and missed opportunities.

How to do it better: Ensure that your buyer intent data services collect information from a diverse array of sources including web browsing activities, social media interactions, webinar participations, and more.

Utilize broad data collection to provide a holistic view of buyer behavior, thereby enabling customers to anticipate needs and personalize outreach strategies effectively.

Conclusion

By addressing these common pitfalls identified in competitor services, your Buyer Intent Data Providers company can significantly enhance service offerings. Focus on delivering accurate, well-integrated, and comprehensively scoped data with excellent customer support and advanced segmentation capabilities.

Such strategic improvements will not only set you apart from the competition but also make your service indispensable to customers in the dynamic market landscape.

Is this what you expect to see at the end of the article? No!

Oh, what a novel idea! By looking at what everyone else is messing up, your Buyer Intent Data Providers company can actually be good at something. Groundbreaking!

Focus on delivering accurate, well-integrated, and what, comprehensively scoped data? You mean, actually provide what you promise?

Shocking! Throw in some dazzling customer support and advanced segmentation capabilities, because apparently, that’s not what every other company is already trying to do.

These mind-blowing strategies will not only set you apart—they’ll make you as indispensable as Wi-Fi in a coffee shop. Who would have thought it could be that easy to stand out in this oh-so-simple dynamic market landscape?

Conclusions?

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