Reviews for taxi

An important aspect of running a successful taxi service is obtaining feedback from customers. Reviews from passengers not only help maintain a high level of service but also enhance trust in the services provided by your company and attract new customers through a positive reputation.

This text will explore various ways to collect feedback from taxi customers and methods for effectively implementing these strategies.

How to get reviews for taxi

Requesting reviews at the end of the trip

It is crucial to actively ask for customer impressions at the end of each ride. Drivers can politely remind passengers of the opportunity to leave a review and provide information on how to do so.

For instance, informational brochures can be placed inside the taxi with instructions on how to leave a review on the website or through an app.

Loyalty program

Offering bonuses or discounts for reviews can serve as an incentive for sharing opinions. You could offer a discount on the next trip or additional loyalty program bonus points for each review left.

Utilizing digital platforms

Allowing passengers to leave reviews through a taxi app or on the company’s website makes it easy and quick for them to share their experiences. It’s important that the process is user-friendly and does not take much time.

Conducting surveys and questionnaires

Regularly conducting surveys among customers provides detailed feedback and identifies weak spots in the taxi service. Surveys can be in written form or oral, depending on customer preferences.

Creating an encouraging atmosphere

It is important to create an environment that fosters active discussion and exchange of opinions among people. Organize contests or promotions in which passengers can win prizes for leaving comments.

Publishing positive reviews

Publishing positive reviews on the official website or social media pages builds trust in the company and encourages other customers to share their experiences. It is important to keep the review section updated and respond to them, showing attention to customer opinions.

Implementing effective methods for obtaining feedback from people will enhance the quality of taxi services and improve the company’s reputation. Regular analysis of feedback and making adjustments to operations will help maintain customer loyalty and attract new passengers.

Examples of taxi reviews

Below are real reviews from real customers (company names not mentioned).

1

I ordered a taxi upon arrival at the airport. Instead of a taxi, I got a problem, the order didn’t go through but the money was deducted.

I reached the operator and received rudeness from the operator. Terrible service, I no longer use them and neither should you.

2

Since last autumn, every time I call a taxi, it never finds one. I’ve been trying for 7 months to get a car and not once has it arrived. NOT ONCE.

Then maybe it’s time to leave the market, rather than call yourself a taxi service when you don’t have taxis.

3

The company absolutely does not care about either the taxi fleet or the drivers. The main contingent – children of the mountains and steppes who don’t speak Russian and arrive in unpleasant-smelling buckets, which honestly hadn’t been serviced properly for the last ten years.

In the comfort class as well. Another feature: the driver communicates with relatives via VIDEO CALL while driving.

Every second one, I swear, well, or maybe I’m just unlucky. If you complain, the response is – if you don’t like it, the ride is over.

Support responds just for show – just to close a lead in CRM. The price for such service is way too high, another major aggregator’s price is +/- the same.

In general: if you want to raise your adrenaline and dive into a ghetto atmosphere – this is the place for you. If you want to get somewhere quickly and comfortably – no, there is no normal service here and there won’t be.

4

Waited in the cold for a taxi for almost 40 minutes!!! Support can’t explain anything intelligibly.

And this isn’t the first time!!! Once I got a coupon for SberThanks.

In the end, when I apply it, the app can’t find any cars at all. Just scammed!

Stay away from this service!!!

5

And here’s the Soviet-style service for you. I make a taxi order, the program writes the price and the arrival time is 5 minutes.

As a result, the taxi is not found after 20 or even 40 minutes.

I call customer support and they tell me that they do not guarantee the provision of taxis, the 5-minute time is just some average taken from nowhere and in general the drivers themselves decide whether to take the order or not, everything is just like in Soviet times only then the taxi drivers stood along the roads and decided themselves where to go, but now through the app the same unobtrusive service, or rather the lack of service.

Get more reviews

Automatically publish reviews about your business on GINIX – get support for your business, thanks to positive reviews, and create an impressive online reputation.

This is a universal solution for obtaining online opinions. Get reviews for taxi – allow your business to quickly respond to client feedback.

Positive client opinions win the trust of your audience, which helps you attract more potential clients. Order reviews on GINIX – the best marketing strategy for effectively attracting more potential clients.

Getting positive feedback should not be complicated or require hiring more staff — you can quickly buy reviews using our online reputation management system.

If you don’t know when a bad review appears on the Internet, you won’t be able to respond to it. If you consolidate all reviews and receive alerts when a new review appears, you can decide if intervention is needed. It’s also very nice to thank for good reviews.

You can easily set up when and how to receive alerts. And ways to receive reviews from visitors.

We handle all the setup – you get more reviews.

Get more reviews for your business.