SDEK

SDEK is a logistics operator providing comprehensive services in courier delivery and logistics since 2000.

Focused on modern international standards and requirements, SDEK successfully operates in the market, offering a wide range of services for businesses.

Thanks to an extensive network of branches and its own call center, the company ensures control over the movement of goods at all stages, minimizes delivery time, and offers the most reliable routes.

Service Features

We will review SDEK and consider a number of features that have made it popular among businesses.

Personal Account for Business

To perform a wide range of operations such as tracking orders, creating transport bills, clarifying delivery status, and paying for logistic services, there is a user personal account.

Non-Voice Contact Center

SDEK provides clients access to a non-voice contact center for quick and convenient resolution of issues and problems.

Automatic Delivery Cost Calculation

Using an integrated calculator, you can automatically calculate the delivery cost of a product, simplifying the budget planning and logistics optimization process.

Online Tracking and Courier Call

The platform offers the ability to track shipments online and call a courier via the web interface, which is very convenient for clients.

Preliminary Notifications through Social Media

Users can receive preliminary delivery notifications through social media. This solution helps them stay informed of all changes.

Integration with 20 Free Modules

SDEK’s website integrates with 20 popular services and platforms, simplifying the interaction process with other systems and expanding user capabilities.

Service Advantages

Ease of Use

SDEK provides a simple and easy-to-use service. With it, you can efficiently manage your logistics operations.

Delivery Efficiency

Thanks to the developed infrastructure and optimized routes, the site ensures quick and efficient cargo delivery.

Reliability and Control

An in-house call center and an extensive network of branches provide reliability and control over the delivery process.

Integration with Popular Services

Integration with 20 free modules allows users to easily interact with other services and platforms, expanding the usability of SDEK.

Mobile Application

The availability of a mobile application in Google Play and the App Store enables easy tracking of order status and management of logistics operations right from your phone, ensuring flexibility and mobility in business processes.

SDEK represents a logistics operator oriented towards business needs. With its help, companies can easily and effectively manage the shipment of goods, carry out courier delivery, and track shipments at all stages.

Thanks to integration with popular services, access to a non-voice contact center, and a mobile application, the site provides a high level of convenience, making it a sought-after solution among businesses.

Common Criticisms of the Service

Problems with Delivery and Tracking

Users express serious complaints about the delivery and tracking process. Delays in delivery, incomplete information about the location of parcels, and ineffective interaction with company operators are often highlighted.

One user notes, “Five days later, my package is not at the pickup point, and no one knows where it is.” This creates dissatisfaction and uncertainty among clients.

Insufficient Customer Attention and Service

Many reviews express a negative opinion about the quality of customer service and the attitude of company staff. Users complain about inappropriate behavior of employees and the low competence of managers.

One customer notes, “Managers are not competent, not obliging. They said they would call back, I waited for 2 days, had to call them myself.”

Loss of Parcels and Incorrect Handling of Goods

Reviews mention cases of lost parcels and incorrect handling of goods. This causes serious inconvenience for clients and undermines trust in the service.

One user writes, “During transportation to the destination point, the parcel was lost at the sorting point.”

What is Most Often Praised in the Service

Fast Delivery from Certain Points

Despite numerous shortcomings, some users express satisfaction with the speed of delivery from certain points. For example, one client notes, “Fast delivery from Moscow to Kursk.”

Friendly Operators at Locations

Reviews mention the good attitude and friendliness of operators at some pickup points. This can create a positive experience for clients, despite other service issues.

Percentage of Reviews

According to the reviews provided, negative reviews about the service predominate. More than 70% of reviews contain criticism and negative evaluations of SDEK’s work.

This can significantly reduce trust in potential clients and deter them from using the service.

Despite this, some positive aspects, such as fast delivery from certain points and friendly service at locations, are also highlighted in the reviews.

However, these advantages are often lost due to serious problems encountered by clients when using the SDEK delivery service.