Kaktus

Kaktus is a cloud-based system in the e-commerce sector designed for quick launch and boosting online sales.

It integrates an online store, call center, marketplaces, warehouse, and delivery service, offering users a comprehensive solution for managing and expanding online commerce.

The main advantages of Kaktus include a ready-to-use storage and delivery infrastructure without the need for additional integration costs, as well as a unified control panel for monitoring inventory, sales, delivery, and payments.

Service features

The platform has many features; let’s focus on the most significant ones:

Work with marketplaces

Kaktus offers comprehensive cooperation with major marketplaces including Ozon, WildBerries, Yandex.Market, Goods, AliExpress. It features shipment from a unified stock, ready integrations, automatic order and status transmission. All marketplace interactions are managed through a single personal account.

Own IT solutions and integrations

The Kaktus site provides a broad range of IT solutions. It includes a smart cart with delivery cost calculation and online payment module, a unified online warehouse management system, and a free online store builder.

Delivery

The platform offers more than 15 courier companies, pick-up and drop-off points, postal lockers, Russian Post, as well as partial delivery and fitting services. It also ensures delivery across Russia and the Customs Union countries, and global shipping with automated customs procedures.

Fulfillment

The Kaktus service offers a full range of fulfillment services, including storage, packing and assembly, return processing, and related services.

Website builder

With Kaktus, you can create your own online store without needing a programmer or designer. It includes ready-made blocks, free hosting, and a mobile version of the site.

Service benefits

Kaktus offers several advantages:

Quick start and sales increase

Thanks to its ready infrastructure and numerous integrations, Kaktus ensures a quick start and increase in online sales.

Effective management

With the Unified Control Panel, you can monitor all aspects of online commerce, ensuring efficient business management.

Custom solutions

Kaktus offers custom integration solutions tailored to each user’s needs.

Flexible delivery

The service provides a wide choice of courier companies and delivery methods, offering flexibility and convenience for customers.

Professional fulfillment

It provides a full range of fulfillment services and professional completion of all delivery stages.

Kaktus is not just a cloud system; it’s your partner in e-commerce. It will help you realize and expand your business in the online environment.

What users often scold about Kaktus

Complexity of interaction and communication

Users note the complexity of interacting with the service and understanding its system, especially for newcomers.

“It’s difficult to figure out the system of interaction!”

Expensive services

Reviews often mention the high cost of services, which may be an unjustified expense for entrepreneurs.

“Incredibly expensive service price!”

Delays in product processing

Users complain about the lengthy product processing time, which can negatively affect the speed of order fulfillment.

“Processing products takes a very long time!”

Ineffective technical support

Several reviews point to the unsatisfactory quality of technical support and delays in responses from staff.

“Communication through the ticket system, in which Kaktus employees try to dismiss the customer!”

Problems with packing and delivery

Users report issues with packaging and inadequate organization of delivery, which can lead to damage to the goods.

“One of the shipments organized by Kaktus staff to the VB warehouse was taken to Elektrostal, and the VB warehouse refused this delivery due to improper stacking of goods on the pallet!”

What users often praise about Kaktus

Business approach and spacious warehouse

Despite negative reviews, some users appreciate the business approach of the service and describe it as reliable and convenient.

“Very satisfied with the business approach and the great spacious warehouse”

Democratic prices

The democratic pricing policy of the service is noted, which may attract small and medium-sized businesses.

“Democratic prices, nothing is confused”

No price confusion

Users highly value the transparency and lack of confusion in service pricing.

“Democratic prices, nothing is confused”

Percentage of reviews

Approximately 30% of reviews about the “Kaktus” service are positive, while about 70% are negative. This may reduce user trust in the service due to issues with order processing, costly services, and difficulties in interacting with technical support.