Reviews for baths and saunas

One of the key elements of a successful business in the bathhouse and sauna industry is actively obtaining feedback from clients. Reviews not only help attract new clients but also enhance trust in the services provided by your establishment.

Effective strategies for collecting reviews can create a positive image of the company and improve service quality. Let’s explore methods that can help you gather numerous responses from satisfied clients.

How to get reviews for baths and saunas

Emails and SMS campaigns

Regularly sending emails and SMS messages after a visit to the bath or sauna is an excellent way to encourage clients to leave reviews. In these messages, you can thank them for their visit.

Also, offer them to fill out a survey or leave a comment on your website. It is important to provide direct links to simplify the process.

On-site feedback forms

Placing convenient feedback forms within the bathhouse or sauna enables you to collect reviews right after the visit. These can be paper forms or electronic terminals.

This allows clients to leave their impressions and comments immediately. It’s important to make the process quick and simple, so people do not feel any discomfort.

Integration with social networks

Actively using social networks is a great way to encourage clients to leave reviews. Creating pages and profiles for your business on social networks allows clients to share their experiences and impressions.

In addition, you can utilize the review and recommendation features provided by some social platforms.

Incentives and bonuses for reviews

Motivating clients with discounts, gifts, or other bonuses for leaving a review can stimulate their activity. You could offer a small discount on their next visit or a gift such as skincare products or other sauna accessories.

It’s important to make such incentives attractive enough that clients are interested in receiving them.

Personalized approach

Paying attention to each client can significantly increase the likelihood of receiving positive reviews. You might remind clients of special offers, provide regular feedback, and even personally thank them for their reviews.

Actively obtaining feedback is a crucial component of a successful business in the bathhouse and sauna industry. Various methods of collecting reviews, ranging from electronic campaigns to a personal approach, allow you to increase the number of reviews and improve the quality of service.

And also raise trust in your brand. With the methods presented, you can create an effective strategy for obtaining feedback that will help develop your business and attract new clients.

Examples of baths and saunas reviews

Below are real reviews from real clients (company names not mentioned).

1

SaunaBuildService built us an infrared sauna in our home, and now it’s our corner for relaxation and health care. The entire process was top-notch!

Highly skilled craftsmen! Highly recommended.

2

I recommend this construction company. Our collaboration was successful.

I got a new sauna, 2.5×5.7m made from rounded logs, with a terrace. And the company got a satisfied client and many recommendations!

The sauna is superb.

3

Huge thanks to the company and especially to Dmitry for our sauna. As promised, it was built in 2 weeks (it would have been faster if not for the rain).

Everything is superb, good materials, the craftsmen have golden hands! Mistakes by the pile drivers were fixed in a day.

Pleasant to work with professionals! I wish them success in their work, many clients, and huge profits – you deserve it!

4

It seems that in this company, everything is decided by one person – manager Sergey. Maybe that’s okay, but he’s barely competent, and moreover, behaves extremely aggressively, in the spirit of “either order what we offer, or goodbye.”

It’s extremely unpleasant to talk with such a person.

Despite my repeated requests to speak with a technologist or director (I wanted to make changes to the basic project and encountered Sergey’s reluctance to discuss them), he says they don’t talk to clients, and all issues, including the construction of the sauna, are decided only by him.

I wanted to contact another manager, but they redirect the conversation back to him. Maybe indeed, in this company, everything is decided by manager Sergey?

5

I can’t give more than three stars. Initially, I even wanted to rate it lower, but two stars would have been an emotional assessment.

It was not fully equipped. Of the ordered changes in the project – some materials were not delivered at all, some arrived a week later (towards the end of construction).

But overall, they built it, it looks not too bad (from the outside)). Later, the floor in the washroom needed to be redone.

There are some questions about how it was built. I’m not too sure I would recommend this company to my friends, although I must admit, I’ve seen much worse executed projects.

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