Reviews for air cargo transportation services

Gathering customer feedback is essential for the development and trust-building in the air cargo industry, which demands high professionalism, precision, and reliability. Customer reviews not only confirm the quality of services provided but also serve as a valuable source of feedback for further improvements.

How to get reviews for air cargo transportation services

Prompt for reedback after service completion

Direct Contact Post-Service: Immediately after the cargo is delivered, contact the customer via email or phone to inquire about their satisfaction with the service.

Use this opportunity to request a review. Emphasize the importance for your company to hear their opinion on the quality of service and delivery.

Automated review requests

Set up a system to send automated emails or SMS messages asking for feedback a certain time after delivery confirmation. Include links to your website or social media profiles where customers can easily leave their review.

Integrate review options on your website

Place a review form prominently on your site, such as on the air cargo services page or the homepage. Ensure the form is simple and quick to fill out.

Ask specific questions about service quality, the condition of the cargo upon receipt, adherence to delivery timelines, and overall satisfaction with the services. These questions help garner more meaningful and useful feedback.

Motivate customers to leave reviews

Offer incentives like discounts on future services or other benefits for leaving a review. This approach not only encourages customers to share their experiences but also promotes their return.

Organize contests for customers who leave reviews, offering valuable prizes or bonuses. This can be an additional incentive for feedback and customer engagement.

Public recognition and responses to reviews

Respond to customer reviews, both positive and negative, on your website or social media. Public acknowledgment of feedback shows that you value customer opinions and are committed to improving service quality.

Be ready to professionally and constructively address any criticisms. Responses to negative reviews should include thanks for the feedback and an outline of steps being taken to improve the situation.

Utilize reviews in marketing

Publish reviews on your website and in social media posts, especially those that highlight the unique advantages of your air cargo service. This can attract new customers and strengthen trust in your brand.

Feedback through social media and specialized patforms

Regularly post content about your air cargo service on social media and invite customers to share their reviews and stories. Use hashtags and thematic groups to increase outreach.

Register your company on review platforms that specialize in transportation and logistics services. This method increases your business’s visibility and provides an additional channel for collecting feedback.

By following these guidelines, you can effectively collect and use customer feedback.

Examples of air cargo transportation services reviews

Below are real reviews from real clients (company names not specified).

1

Shocking experience, I sent a lamp to another city, was told multiple times to package it because it’s fragile. I did my part, they promised to do theirs but sent it without any packaging, and the lamp was destroyed. Don’t trust them to package your items.

2

One of the employees, of non-Russian nationality, was so rude he only just stopped short of cursing me out. I’m giving three stars only because another worker was polite and helped me with the package I was receiving. Thanks to him!

3

They failed to deliver on time for an express delivery that I paid extra for. No one called to inform me of the delay; I had to find out after numerous calls on my own. The service agents talk like you’re an idiot, repeating the same thing over and over as if they can’t hear you.

4

Terrible service. The operators can resolve nothing. They just ‘dropped’ my cargo – I called in advance to ensure it would arrive on time as it was critical… What happened? Nothing! They just forgot about me!

5

All is well, but they don’t take cargo over 40 kg. Found this out the hard way by hauling a 50 kg unit up a ramp myself… Not a pleasant experience.

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