Reviews for box office software services and analysis of user reviews about your competitors

Horrible customer service, missing money and they refuse to explain where the money went, they restrict payouts multiple times with no heads up at all and refuse to communicate, the company is a complete SCAM!

Real review to a real box office software service

When you request technical phone support, they offer it in two-four days. Not within a 24 period.

If they are collecting thousands of dollars per month from our ticket sales, the technical support should correlate.

Real review to a real box office software service

I don’t enjoy the fact that you can’t sell tickets in pairs or groups or tables, and then have the tickets sold to correspond with that. We wanted to sell tickets at 1 at full price, 2 at a discounted price (by percentage). And thundertix doesn’t allow that at all.

We had to work around that by creating a new ticket type that was 2 tickets for a certain price (which was a discounted price off buying 2 tickets at full price). Then because we were selling “1” ticket (even though it admitted 2 people, we had to count by hand our capacity and head count.

Real review to a real box office software service

T– struggles to keep up with modern trends. So much so that they insist on including all new functionality (such as R–, D–, B– online ticketing templates…

yeah in 2018 these are what T– considers “modern”) with every upgrade to try to meet every single business need in the organization, instead of improving upon, streamlining, and/or debugging existing functionality. The result is an incredibly messy and error-riddled product.

Their support staff is unhelpful at best and hostile at worst.

Finding solutions to business questions (can we modify the price of one item in the cart based on the contents of the cart?) often involve the Help team upselling T– packages to build “custom functionality” that not only costs an arm and a leg, but also is explicitly un-supported during the frequent upgrades, so you may end up paying thousands of dollars for them to build you a customization, then upgrade the system 6 months later and find that that customization no longer works and you’re stuck either debugging it yourself or shelling out yet more money for them to fix it for you.

I have been a T– user for 4 years and there has never been a period of peace: we’re always weathering some kind of crisis: from online ticketing sales intermittently failing to tables full of data being lost when their H– handled an upgrade for us.

Real review to a real box office software service

Where do I begin?

This is not my first rodeo with virtual event software platforms. I’ve successfully used W–, C–, and a couple of others for conferences.

When we met with the sales director of viewstub prior to our purchase, we were led to believe that V– was the perfect solution for entertainment streaming, specifically for our annual L– festival.

I was told that it was easy, that all we had to do was hand over all of the event details to our account manager from V–, and they would set everything up for us. We didn’t have to worry about being an expert. They would be there to monitor all steps to ensure success.

We were completely misled. First, yes…. you get an account manager.

But they simply walk you through all of the complicated steps to get your event set-up. There is no structured training, a pdf of steps, or anything to reference once you are on your own trying to manage event set-up on the platform.

Then, if you need your account manager’s help, You have to schedule meetings with them on their schedule, so it is definitely not as customer driven as they lead you to believe it is.

Your account manager is not proactive in ANY way. You are on your own.

We never would have chosen this platform had we known this.

Not user friendly at all. We were told not to worry, your AV company will know what to do.

Nope. So, I sat for almost 40 minutes at our Festival on a Friday night trying to get our media set-up.

You cannot set up your media or stream key with you phone. So, if you are at your festival and don’t have a laptop, forget it. Our account manager set up the stream key, but then I guess never bothered to check to see that the media was working.

You cannot view the video stream from your phone, so I could not tell myself. We had countless complaints. If your AV guy does not click start stream AND end stream in both streamyard AND viewstub, your media will not upload.

So, we have NO active media of our Friday or Saturday night performances from our event. So frustrating after paying over $2k in ticketing fees for this event.

I would strongly advise against using this platform. There are too many steps and using an additional third party for the upload of the stream makes for lots of things that can go wrong and compromise your entire event!

I basically paid $800+ for the annual software then $2k in fees for a mediocre ticketing software. Such a waste!

Also, I really hate that it is not user friendly with your phone. Obviously festival attendees use their phone.

Real review to a real box office software service

Box office software is essential for managing ticket sales, customer data, and event scheduling efficiently. However, user feedback often reveals a spectrum of issues with these systems, impacting their effectiveness.

By understanding these problems and addressing them in your software, you can significantly enhance your service and differentiate it from the competition. Here’s an analysis of the top mistakes found in competitors’ box office software, coupled with strategic solutions.

Poor user interface and usability

What competitors get wrong: A frequent complaint about some box office software is a cluttered and confusing user interface. This can slow down transaction times, lead to errors during ticket sales, and result in a frustrating experience for both staff and customers.

How to do it better: Develop a clean, intuitive interface that speeds up the ticketing process and reduces errors. Prioritize features like quick-fill forms, auto-suggestions, and customizable dashboards that cater to the specific needs of your users, enhancing both efficiency and user satisfaction.

Inadequate scalability

What competitors get wrong: During high-demand events, some box office systems crash or slow significantly under increased traffic, causing lost sales and damaging customer relationships.

How to do it better: Ensure your software is built on a robust, scalable infrastructure that can handle high traffic volumes during peak times. Implementing advanced load balancing and cloud technologies will help maintain system performance and reliability, crucial for handling large-scale events seamlessly.

Limited payment options

What competitors get wrong: Customers often express dissatisfaction with box office software that offers limited payment options. This restriction can inconvenience customers who prefer using newer payment methods like digital wallets or international credit cards.

How to do it better: Integrate a wide range of payment gateways into your software to accommodate various payment methods, including credit cards, PayPal, digital wallets, and even cryptocurrencies. This flexibility can enhance the customer’s buying experience and expand your user base.

Inefficient reporting tools

What competitors get wrong: Another common issue is the lack of comprehensive, real-time reporting tools in box office software. Event organizers need detailed insights into sales data, customer demographics, and financial summaries to make informed decisions.

How to do it better: Offer advanced reporting capabilities that provide real-time insights into every aspect of ticket sales and event performance. Ensure these tools are user-friendly and allow for data to be easily exported and integrated with other business intelligence tools.

Poor integration with other systems

What competitors get wrong: Many box office systems fail to integrate well with other venue management or CRM systems, leading to disjointed operations and data silos.

How to do it better: Develop strong API connections and ensure compatibility with a wide array of venue management systems, CRM software, and marketing tools. Seamless integration facilitates a more cohesive operational flow and better data management across platforms.

Substandard customer support

What competitors get wrong: Insufficient customer support is a critical shortfall for many box office software providers, especially when immediate technical issues need resolving.

How to do it better: Provide excellent, 24/7 customer support via multiple channels, including live chat, phone, and email. Invest in a well-trained support team that can offer quick, effective solutions.

Additionally, provide a comprehensive knowledge base and regular training webinars to empower users.

Conclusion

By addressing these prevalent issues, your box office software can stand out in a competitive market.

A focus on user-friendly design, scalability, diverse payment options, powerful analytics, seamless integration, and exceptional customer support will not only meet but exceed the expectations of event organizers and venue managers, ensuring your software becomes their go-to choice for managing ticket sales and events efficiently.

Is this what you expect to see at the end of the article? No!

Oh, finally, someone decided to address the issues in box office software! What a groundbreaking idea—fix what’s broken!

Everyone else must have been too busy counting ticket stubs to think of something so clever.

User-friendly design? Well, that’s just revolutionary!

Here I was thinking that everyone loved struggling through clunky, unintuitive software just to sell a ticket.

You must be the first person to think that making things easier could actually be better. How intuitive!

Scalability? No way!

You mean your software can actually grow with the business? That’s just insane!

Up until now, I thought the point was to switch to new software every time your venue added an extra row of seats.

Diverse payment options—because clearly, giving people more ways to give you money is such a novel concept. Nobody’s ever thought of letting customers pay how they want to.

Next, you’ll tell me that powerful analytics are important because, apparently, knowing stuff about your sales can help you sell more—mind-blowing!

Seamless integration—what is this sorcery? A software that actually works well with others?

That’s just too good to be true. I thought everyone enjoyed using ten different systems that refuse to speak to each other.

And let’s not forget about exceptional customer support. Because, obviously, giving actual useful help instead of leaving your users to fend for themselves in the wild wilderness of FAQs is a radical, unheard-of approach that might just keep customers happy.

With all these features, your software isn’t just going to meet expectations; it’s going to exceed them so much that event organizers and venue managers won’t just use your software—they’ll probably want to write love songs about it.

Watch as your box office software becomes the star of the show, turning ticket sales into standing ovations every night. Encore!

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