Reviews for dry cleaning

Customer reviews play a key role in strengthening the reputation and trust in dry cleaning services. They serve as proof of the quality of work and help attract new customers, as well as highlight aspects of the service that need improvement.

For successful review collection, it is important to develop a comprehensive approach that combines various methods and technologies.

How to get reviews for dry cleaning

Implementing an online review system

Develop a special section on your dry cleaning website for reviews. Here, customers can leave their comments and ratings.

Ensure that the publishing process is simplified and does not require lengthy registration. Also, set up automatic email sending after services are provided.

Using social media

Actively use your dry cleaning pages on social networks such as Facebook, Instagram, and VKontakte. Regularly post before and after photos of treated items.

Conduct promotions and contests among those who leave a review. This not only facilitates feedback but also enhances audience engagement.

Oral requests for reviews

Encourage employees to ask customers to leave a review after a service, especially if the customer is satisfied with the result. This could be a verbal request during personal interaction or a reminder included in the package with the cleaned clothes.

QR codes in the dry cleaning office

Place QR code stickers in visible areas of your dry cleaning shop that lead to the comment page. This allows customers to easily and quickly access the review form using their smartphone while waiting for service.

Implementing a loyalty program for customers

Create a rewards system for those who leave reviews. This could be a discount on the next service, a free clothing care service, or gifts.

This approach encourages customers to share their opinions and increases their loyalty to your brand.

Feedback through a mobile app

If your dry cleaning service has a mobile app, include a feature for collecting reviews. Notifications through the app can serve as a reminder to rate the services provided.

Additionally, an app is a more convenient and personalized way to interact with customers.

Analysis and response to reviews

Regularly analyze the comments received. Identify common trends and problematic areas.

Thank customers for positive ratings. It is important not only to collect reviews but also to actively respond to them, promptly addressing any issues that arise.

Examples of dry cleaning reviews

Below are real reviews from real clients (company names are not mentioned).

1

The dry cleaning service has really gone downhill. We have been regular customers for over 5 years.

This time they ruined a silk dress 😭, it had 2 small stains. They managed to remove the stains, but they damaged the fabric along the entire center of the dress with steam or an iron, it’s unclear.

2

You know, I’m not rich and not one to complain and make a fuss, but I cried for 2 days… I handed in a leather jacket, you know I don’t have 10 of them, just one, my favorite, my husband gave it to me right after our daughter was born…

Yes, it was dirty and worn in places… But what they returned to me for a cleaning cost of 3500 rubles I can hardly call a leather jacket, let alone a favorite…

Dear technicians, I’m addressing you, please remember that behind every receipt there is a person with feelings and a soul…

Yes, a jacket is just an item, but it was bought by someone for a reason and had its value, and you just cleaned off the dirt… You just killed a good item, formally doing your job…

Nonsense, not a review, I know… But you have no idea how upset I am… They didn’t even bother to brush the camel hair coat…

They’ll eat it up, they won’t complain, it’s too much hassle… (((order number 825 legion written…

3

I used the services of this dry cleaner for several years. But something happened to them in the last couple of years.

I do not recommend them at all! They ruin items and then ultimately blame your incorrect use))

How can you incorrectly use a coat?

Or curtains? They ruined expensive items.

Think a thousand times before going there.

4

This is not DRY CLEANING, but RUINING! I haven’t used the cleaning service in RIO on Sevastopolsky for several years!

After they ruined a Burberry trench! I didn’t make a claim because I found out later when I took it out for the season!

Now it’s just an ordinary cover! within walking distance, didn’t want to carry it far!

What could they possibly ruin, it seemed? NOTHING was ruined!

They just didn’t clean it! Stains weren’t removed, a yellow tint was added, and so was the smell!

That’s what I paid for! Unfriendly staff!

They move slowly reluctantly! One person both receives and releases!

And they are constantly distracted by their own questions! Very rude women!

5

As if I hadn’t taken the coat to the dry cleaner at all

Delayed in delivery. They answer calls after 5-6 tries, I had to contact another department.

When calling, they can’t say why there are delays, and they don’t know where it is. The extra hairs from the scarf remained

Not worth the money at all

In addition, a lot of other dirt appeared

About any impossible actions (impossibility to remove a stain, wool from a scarf, etc.), nothing was said, but it was written that the coat is worn by 50%, all in stains, which was not true.

Sorry, a young man handed it in and didn’t read it, I wouldn’t have signed off on it.

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