Reviews for auto repair shop

An important aspect of successfully running an auto service business is actively interacting with customers and obtaining their feedback. Reviews from visitors not only help improve the quality of services provided but also contribute to attracting new customers.

Therefore, effective collection of opinions should become an integral part of your strategy.

How to get reviews for auto repair shop

Email and SMS campaigns

One of the simplest ways to collect reviews is by using email and SMS campaigns. After completing a service, send the customer an email or SMS asking them to share their opinion about the quality of the service.

It is important to provide a convenient form for completion. Also, be sure to include a link to platforms where people can leave a review, such as on your website, social media pages, or specialized review platforms.

Using QR codes

In our time, QR codes have become a popular way to facilitate access to information. Place them on cash receipts or information stands in your auto service shop.

Visitors can scan these codes with their mobile devices and quickly go to the page to write a review.

Active use of social media

Social networks provide an excellent platform for interacting with customers. Regularly post information about your auto service, including offers, promotions, and news.

Invite customers to leave reviews in the comments under posts or through direct messages. Make sure to respond to all comments, showing attention to each subscriber.

Organization of loyalty and incentive programs

Implementing loyalty and customer incentive programs can be an effective way to collect feedback. For example, you might offer a discount on the next service or a gift for each review left.

This not only motivates people to share their opinion but also increases their satisfaction with the service.

Participation in online review platforms

Register your auto service on specialized online review platforms, such as Google My Business, Yelp, or automotive forums.

Such a decision allows you to gain greater visibility and attract potential customers. Actively monitor comments on these platforms and respond to them.

Effective collection of feedback is an important tool in the development and strengthening of the auto service’s reputation. Use different methods of collecting reviews to maximize coverage of your audience and obtain useful feedback for improving the quality of services.

Examples of Reviews for auto repair shop

Below are real reviews from real clients (company names are not mentioned).

1

Strange company. Came in, asked for a chassis diagnostic.

They said only by appointment. Appointment one week away.

Maybe they wanted to brush me off. I look like a solvent person and didn’t come on foot.

Customer orientation just “top-notch”.

2

Had bodywork done on a vehicle under CASCO, which is under warranty by an official dealer. Some parts were installed used, also were not replaced but were taped with duct tape and plastic ties, some deformed parts and products.

All fasteners (single-use) of the front engine compartment harness were broken, dangling under the bumper wherever. It’s up to you.

Made my conclusions.

3

HORROR!!! NIGHTMARE!!!!

Some mysteries Nothing can be resolved or agreed!!!! The insurance sent us here on December 26, 2020…..

And still no progress!!!! They find or invent one faulty part and then it’s off for approval…..

We wait….. Then another one and again for approval…

We wait again!!!!! All holidays they stall and stall openly Fed up with promises!!!!

What are they even getting paid for? Absolutely do not fulfill their contractual obligations…

People pass by if possible but we’ll wait for our unit to exit THEIR gates then I will definitely write again…. But for now……

Let’s see the next three days…. Patience will burst eventually….

And then…..

4

Excellent service! This is the 4th service, which finally found the problem with the fast battery drain…

They freed me from searching for the needed part, which turned out to be a rarity and solved the problem. Thank you!

You helped! All the best and prosperity!

5

After long searches for a decent service with reasonable prices, I finally found THEM. it’s like finding your hairdresser) The reasonableness of the price and assessment of their actions exceeded my expectations.

I used to service at one of the popular services in Istria, but got tired of the shock states when announcing the final sum. it’s when you come to change oil and bulbs.

and they also wash the engine and change almost the entire suspension without asking or informing, just presenting the bill afterward. here there are no unexpected sums, they call back immediately, state the term and sum.

They work as quickly as possible. Thanks to the guys for their careful handling of my fighter and preserving my nerve cells.

I regret that they don’t have bodywork and call on the owners to start developing in this direction.

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